Look for someone with who comes across friendly, polished, and poised during the interview. Which is why her title is First Impressions Officer. However, it is imperative that a company understands its target audience — thereby tailoring their business to attract the interest of their target market; which is why the likes of Google and Red Bull have been so successful. First, receptionists should be customer-focused -- including the customers who are also coworkers. Receptionists can keep no-shows to a minimum by calling every client before their visit and confirming or rearranging their appointment; ensuring that columns and time slots are filled, leaving no time of day unaccounted for every stylist or therapist; and be proactive in making sure that clients re-book their next appointment before they leave.
Interpersonal aplomb Good interpersonal skills go beyond basic communication abilities. Most companies rely on their receptionist to set the tone for their customer service and customer experience. If a hairdresser or a beauty therapist is doing a great job, providing excellent treatments to a loyal client base, but they are being let down through disorganisation, or their clients cannot book in with them at a convenient time because of poor time management, this can be disheartening, leaving them feeling that the great work is not being maximised. A receptionist with good organizational skills is the key to having an organized office. Steven Gunnip, Director of Salon Evolution, discusses why a great receptionist is a key investment for any salon.
Without question, the reception desk needs to be properly designed to help the receptionist perform all the activities comfortably. Ask for advice on the things you need to change and improve. Aside from that, they also provide support and services to executives, management, and other office personnel. Soft skills are very important in a receptionist. Some callers may be difficult and rude. While these skills may not be a part of the official job description, it's these qualities that set an effective receptionist apart from an ineffective one. Admin Tasks Many receptionists also work in an administrative capacity, so it is important to make sure that their knowledge of the used by your company goes further than knowing the brand name, and that they can actually type.
She needs to be kept in the loop, updated frequently and advised clearly on when to verify information before supplying it. We used a great company to help us with our corporate design, Sensyst. Ana1234 - Well, to be honest I can see the point of looking at attractiveness as an important receptionist quality. They are very knowledgeable about the company for this reason. But receptionists are much more than greeters. Worldwide brands such as Google and Red Bull are renowned for their impressive reception areas, furnishing these spaces with quirky designs and innovative furniture. Unquestionably believe that which you stated.
Reflecting the core concept of your business through appropriate mediums furniture, lighting, wall art etc is essential. I certainly remember the changes beginning in the 1990s, when receptionist desks in various commercial and industrial organizations were replaced by key-card entry systems, and a phone at the receptionist desk, leading somewhere invisible in the business. She keeps track of important developments like package arrivals, and notifies the appropriate personnel. Staff running late or running over between appointments can often be an unavoidable part of salon life. According to the annual OfficeTeam , companies with an efficient hiring process like this have a better chance of landing highly skilled job seekers. Your receptionist and assistant have the responsibility to share follow up and give feedback to all the other employees and, as the company grows, it will be easier to give training to this person to work in a different role as they have organically become part of the organisation and already understand what is the company culture, goals and mission. Part of multi-tasking is being tidy and organized.
Have you ever considered publishing an e-book or guest authoring on other sites? They have turned to more automated processes. Written in association with I call receptionists company ambassodors. This profile of a new employee will save you time and money, and will let you allocate your time in what you do best. Every client journey begins from the first point of contact, which is why a great receptionist or front of house is vital. Skilled receptionists can handle tasks like data entry, answering and placing phone calls, setting and managing appointments, and helping with administrative duties around the office.
This jack-of-all trades mentality is what to look for in a receptionist. Patients should never feel rushed by your receptionist, who should instead be a careful and conscientious listener. A receptionist's positive attitude tells potential and current customers that the business is interested in them and their needs. Every tool has its own essential function, and a receptionist is priceless when it comes to how your business is perceived, and how its inner workings run. Not only should your front desk be clean and tidy, but your receptionist must be highly affable. So is a professional attitude, friendly demeanor, and ability to answer the phone professionally. I have learned more from Vertice Services reception than from any other company.
Do you want to be seen as a dull, inefficient, or unwelcoming small business? Alan is the creator of Interview Success Formula, a training program that has helped more than 40,000 job seekers to ace their interviews and land the jobs they deserve. Making notes of calls and managing your daily schedule is one thing, dealing with the clients with total care is another thing. They are the ones responsible for building good first impressions. Having a receptionist that acts as the eyes and ears of the business will not only pay for itself, but will actually go the extra mile in increasing business income as a whole, while having the added bonus of building a positive brand perception to both new and existing clients. Look for clues that they're organized, calm, detail-oriented and responsible about tying up loose ends. Are you expecting a receptionist to deal with the clients personally or not? This does not include the latest water cooler gossip! He or she is required to be comfortable when meeting and talking with other people from diverse backgrounds. They provide support only where needed.
One of the key factors in any successful salon business is maximising every second of time available in the best and most productive way possible. Even a simple takes care of in-person visitors. Through active listening, she can connect visitors and clients with the right department or personnel quickly. While some of these programs are commonly available and used by many businesses, others are in-house systems that have been tailored to the needs of a particular firm. If a stylist or therapist is running behind, the front of house staff should ensure they feel welcome, are kept entertained and feel that their custom and time is valued, meaning that, from the word go, the client journey is a positive experience. . Receptionists should be able to handle basic customer service problems and requests, as well as give out clear information about the company to those that need it.