Interaction with top management was also encouraged. In this particular context, this case study is based on how problems aroused when employees could not adopt organizational change or mistakenly violated against the prescribed practices and led the company to a disaster. Eventually, the hotel staff got accustomed to the style of management over the past fifteen years, and it made the work go smoothly with minimal number of conflicts. He also encouraged employees to be innovative and creative Shove, 2010. In this study we find out the means of such deterioration and suggest possible measures of its rectification.
The indistinct decision making process and power chain of command, lack of appropriate examination of the probability of achievement of the strategy of empowerment are some other problems which were experienced by the hotel. Get the whole team involved in the development ideas for the guide. Cultural, personal and organizational aspects should be taken into account; and changes to Job design and Job roles should be made clear to ensure successful adoption of the new system. Written complaints were being received against the staff too. For example, the front-counter employees needed to seek approval from their manager before they could upgrade guests to another category of room. The practice reduced the bureaucratic governance that was embedded in the past management. The performance of the organization therefore deteriorated.
Some employees of the hotel were moved to other positions when the hotel was sold to American hotel chain. Posted on Author After studying this chapter, students should be able to: Define power and contrast leadership and power. Interaction with top management was also encouraged. This has resulted in many organizational issues such as high stress, increased absenteeism, an increased turnover rate, as well as many other problems. This frustration results in reduced effort and motivation. McShane, The University of Western Australia The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand.
After meeting with management to explain the change, have a facilitator oversee this process. Problems and Issues The main problems faced during the acquisition of the Regency Hotel may have been got out of or at least lessened noticeably with the help of successful and effective communication strategies, including a complete opinion sphere to make sure understanding of changes and new needs on an organisational level in addition to individual level for all employees. Inspired by the writings of Stefan Zweig In The Grand Budapest Hotel, has created an artificial world that is artistic and creative. The performance of the organization depreciated as a result. Chakri recommends that these changes be made immediately, in order to maintain the long-term success of the Regency Grand Hotel. Personality is an aggregate whole. They might not have the abilities to complete the full range of the new work.
Poor reviews due to declining levels of customer service. The performance of the hotel started becoming negative and it worried the general manager Guest, 2011. Understanding this, the new general manager did not make use of a communication strategy that cared for the differences between management and employees and their diverse cultures Furnham, 2012. The business is definitely losing money. The employees were now able to get involved in decision making, creativity, and innovation. The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. Problem Statement Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the.
The performance of the organisation therefore deteriorated. The Regency Hotel management aimed at developing motivation among employees. The hotel provided good welfare benefits, above-market rate salary, and job security. John has 10 years experience with the American company. After a thorough evaluation, Chakri found that the hotel was dealing with major organizational behaviour issues. What is Causing the Symptoms There are several issues with this case, but the three main problems in this case are Culture, Change, and Communication.
For example, the front-counter employees needed to seek approval from their manager before they could upgrade guests to another category of room. He advised his managers and department heads not to discuss with him minor issues or problems and not to consult with him about minor decisions. In the past, the hotel had minimal guest complaints. The movie was released under Fox Searchlight Pictures in February of 2014. Innovation and creativity were discouraged under the previous management. Furthermore, stress, absenteeism, and employee turnover were at an all-time high.
Recommendations Recommendations for introduction into the Regency Grand Hotel In addition to the exercise, relaxation techniques and learning and development solutions, it is commended that Employee Assistance Programs be introduced to the Hotel, this program offers employees a service whereby challenging situations can be discussed with counselors and psychologists who can provide tools that will embed coping mechanisms Traveler and Protocol, 2005. This should be implementing immediately Furnham, 2012. The employees who were moved may not have the skills and capabilities to achieve the full variety of the new work. General Manager 11 Middle Managers 12 Employees 12 References 13 Introduction The Regency Grand Hotel is one of the most prestigious and luxurious hotels in Bangkok, Thailand. Many other guests voiced their dissatisfaction verbally to hotel employees. Outlining the problem and issues in the Regency Grand Hotel Empowerment is a concept which is commonly used in management in various organizations.
John Becker a man with a good history in organizational management became the General Manager. The number of mistakes made by employees was on the increase. There is not a definition or standard states what a major issue is. Introduction to the Regency Grand Hotel: Introduction to the Regency Grand Hotel The Hotel is among the five star hotels in Bangkok, established by local investors. The Regency Grand Hotel has been very profitable since it opened 15 years ago. The hotel staff and managers felt privileged being a member of the hotel, and perceived that they were being taken well care of under the leadership of the then General Manager. One part of the process of empowerment is impact.
The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. Following this, Becker did not employ a communication strategy that supported the dissimilarity between management and employees and their different cultures. Culture is very important and different from one country to another, so understanding it will give an organisation the ability to use it to its advantage. Following this, Becker did not employ a communication strategy that supported the dissimilarity between management and employees and their different cultures. Staff found that in many cases when they did make a decision it was later overturned by supervisors.