For your reference, details of the offer I reviewed appear below. Over time good customer service will bring in than promotions and price slashing ever did! Our Technical team has been notified to reach out to you. Important Links Jobs : procom. You must drain all fuel before returning the product s. The Representative confirmed the non warranty replacement part required for. I could see if I purchased this unit and it was old, but after 2 years this company has no parts to fix their units. How do you go about forming such a relationship? The same things went wrong and I waited for another hour on my second call only to get passed to a supervisor that has not returned 3 emails that I sent.
What do i do next? I had to file fraud charges with Capital One to have them handle both refunds on my behalf. If replacement part are still available on a product that is 10 years old. Was told by ProCom it would arrive Feb 28. Procom informed me that they do not have this part and there was nothing they can do for me. The Technical Service Representative noted that the self.
With a commitment to you, we treat you to quick installations that ensure your internet is correctly set up, allowing you to connect to the cloud instantly. Second call we received was at 10:17am from Mr. We have 10 Technical Service Representatives that assist over 500 customers daily. Please accept our apologies for any inconvenience. Anyone interested in learning more about how they can choose ProCom as their is encouraged to give their team a call today at 888-713-0217.
You can offer promotions and slash prices to as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. This is a disgrace of customer service. They also had absolutely nothing to do with me returning the fireplace to get another one that actually works. Wait time is awful on phone and then customer service just tells you what they need to get off phone. My husband and I were not at home that day so both of these messages are recorded on our answering machine! Since the part that I am looking for is a remote unit, one would think that there may be a newer version that will replace the older. We apologize for the inconvenience that you have experienced with our product.
My house has smoke damage and my family could have been killed. The customer has been given the correct toll free number should they need assistance in the future. For your reference, details of the offer I reviewed appear below. I sent the natural gas heater back to Northern Tool since i cant use Natural Gas in my home town, which is in the country. We have received the invoice for the installation and are in the process of sending the customer the reimbursement requested.
If you want to directly visit their site then use the prescribed link. Procom Telephone With our telephone service for both residential and commercial customers, our rates are the lowest in the Maryland and West Virginia area. If during this period, if you find any problem or have any question then you can directly contact the customer supporting team or head office of Procom. I believe only a disreputable company will only honor its service parts for a year? I did that and the company verified that it was incorrectly marked propane. Lowes advised that the customer bought the last two units off the display at a discounted price and that a special order for the seasonal items would have to be ordered for replacement. Thank you for contacting Procom Heating. The part needed to resolve the issue is being sent to the customer at no charge.
Their team can also be found online at , where residents can request contact from a representative by filling out a short form. Neither of which is resolved to date on your end. Better yet, wait and see if he has questions about it, or further needs. Companies have to be responsible for the products that they sell to consumers. If replacement part are still available on a product that is 10 years old.
ProCom Technical Service Department considers this, non issue resolved. . For more information, please visit. It has been over a week. Called today and was told part not available til summer. Updated October 04, 2018 Good is the lifeblood of any business.
Finding out it had a Malfunction Gas valve that could cause a fire. For your reference, details of the offer I reviewed appear below Their response does not reflect their months of avoidance of emails, calls, and misinformation. Then when it got there a R. Talk to your staff about good customer service and what it is and isn't regularly. Called in weeks later, same story.
I have not heard anything from this company to correct the problem and it has been three months that I have been waiting. We will continue our attempts to contact the customer regarding this issue. Will never buy off this company again. Homeowners who are looking to save even more are encouraged to ask about their ProDigi Triple Play package, which conveniently combines internet, cable, and voice packages for a single low monthly price. ProCom uses a unique fiber network system to provide residents of Maryland with high-speed internet access that they can afford. Called customer service and was told would have in 3 days.